NEW ONE-STOP SHOP FOR HUMAN TISSUE

In the news

Information Sessions - Demineralized Bone Matrices (DBM)

There have been certain changes to our offer of demineralized bone matrices (DBM) products since our sole human tissue distributor...

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Héma-Québec will be at the 43rd annual ACVEQ conference Vascular Meetings

We are pleased to announce the presence of Héma-Québec at the 43rd annual ACVEQ Vascular Meetings (Association of Vascular and...

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Human Tissue Catalog

Explore our human tissue catalog

Check out the online catalogue to discover all the products offered. Human tissue plays a key role in modern medicine, providing a number of different treatment solutions adapted to a wide diversity of medical needs. Human tissue transplants improve patients’ quality of life and save lives.

Download the catalog (in French only)
Cardiac
Allografts
Vascular
Allografts
Skin
Allografts
Bone
Allografts
Demineralized
Bone Matrices
Cartilage
Allografts
Ocular
Allografts
Soft
Tissues
Maxillofacial and Dental
Allografts
News

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Communication Video

Information Sessions - Demineralized Bone Matrices (DBM)
Events

Héma-Québec will be at the 43rd annual ACVEQ conference Vascular Meetings
Communication Phase de transition Transition phase

The current situation: Entry into force of Héma-Québec's sole human tissue distributor mandate
About Héma-Québec - Human Tissue

Sole distributor of human tissues

After more than 25 years keeping Quebecers healthy, Héma-Québec is the sole distributor of human tissue for Québec’s entire healthcare system.

About us
5,400

Human tissues have been delivered to hospital centers by Héma-Québec in 2023-2024.

About us

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For more informations, contact our team.

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Frequently asked questions

Questions?
We have the answers

On average, it takes 24 to 72 hours to process an order. The client will be informed of the estimated delivery date after placing the order.

We recommend careful inventory management to avoid any shortages.

There may be products you’re used to working with that are no longer available due to not meeting the minimum quality criteria for Héma-Québec’s product catalog. These criteria were established based on the committee of experts’ recommendations.

Customer service is available to answer your questions and help you find the best options to meet your needs.

Héma-Québec continues to offer all of the products needed to treat Quebecers. Based on market demand and recommendations from the groups of specialists involved in this change, Héma-Québec established recommendations for the health and social services network about what products to add, remove or replace. As a result of its procurement strategy, some products have been replaced with equivalent products for quality assurance.

You can email the customer service team at tissus@hema-quebec.qc.ca or call 1-800-267-9711, ext. 2510, between 7:30 a.m. and 4:30 p.m., Monday through Friday, excluding holidays.

Outside normal hours and on holidays, you can call the customer service team at 1-800-267-9711, ext. 2510, for 24/7 service.

Héma-Québec’s customer service team is specialized in human tissue products and works to make sure you get the right product at the right time. Our team also communicates with suppliers to handle logistics and, when necessary, importation.

In 2021, Québec’s Ministère de la Santé et des Services sociaux (MSSS) mandated Héma-Québec to serve as the sole distributor of human tissue to Québec’s health and social services system. This decision was based on a recommendation of Québec’s biovigilance committee.

On December 2, 2024, Héma-Québec took over distribution of all human tissue products to Québec health care institutions.

Learn more here : Sole human tissue distributor mandate

For products that have not yet been processed, email tissus@hema-quebec.qc.ca to inquire and an Héma-Québec agent will confirm if your change request is possible.

For products delivered that do not conform with your order, first obtain return authorization from Héma-Québec. Then, follow the instructions provided to return or dispose of the product.

FAQ