Back to news list

Update on Human Tissue Services and Products

Communication

Video

Almost a year has passed since the mandate designating Héma-Québec as the sole distributor of human tissues came into effect. To keep health care professionals informed about our services and products, we hosted four dedicated sessions in November.

These sessions provided an opportunity to:

  • share an update on our mandate as the sole distributor of human tissues ;
  • review strategic communication methods ;
  • present the tools and practical guides developed by our team ;
  • revisit pricing lists and equivalency lists ;
  • answer your questions and gather your valuable feedback.

These sessions were an excellent occasion to engage directly with our team of experts and clarify key topics.

Your presence and contributions were essential in enriching these discussions and strengthening our collaboration. We sincerely thank you for your participation and commitment.

For those who wish to review the content or explore certain topics further, the video recording is available below, in French only.

Contact us!

For more informations, contact our team.

"*" indicates required fields

Frequently asked questions

Questions?
We have the answers

On average, it takes 24 to 72 hours to process an order. The client will be informed of the estimated delivery date after placing the order.

We recommend careful inventory management to avoid any shortages.

There may be products you’re used to working with that are no longer available due to not meeting the minimum quality criteria for Héma-Québec’s product catalog. These criteria were established based on the committee of experts’ recommendations.

Customer service is available to answer your questions and help you find the best options to meet your needs.

Héma-Québec continues to offer all of the products needed to treat Quebecers. Based on market demand and recommendations from the groups of specialists involved in this change, Héma-Québec established recommendations for the health and social services network about what products to add, remove or replace. As a result of its procurement strategy, some products have been replaced with equivalent products for quality assurance.

You can email the customer service team at tissus@hema-quebec.qc.ca or call 1-800-267-9711, ext. 2510, between 7:30 a.m. and 4:30 p.m., Monday through Friday, excluding holidays.

Outside normal hours and on holidays, you can call the customer service team at 1-800-267-9711, ext. 2510, for 24/7 service.

Héma-Québec’s customer service team is specialized in human tissue products and works to make sure you get the right product at the right time. Our team also communicates with suppliers to handle logistics and, when necessary, importation.

In 2021, Québec’s Ministère de la Santé et des Services sociaux (MSSS) mandated Héma-Québec to serve as the sole distributor of human tissue to Québec’s health and social services system. This decision was based on a recommendation of Québec’s biovigilance committee.

On December 2, 2024, Héma-Québec took over distribution of all human tissue products to Québec health care institutions.

Learn more here : Sole human tissue distributor mandate

For products that have not yet been processed, email tissus@hema-quebec.qc.ca to inquire and an Héma-Québec agent will confirm if your change request is possible.

For products delivered that do not conform with your order, first obtain return authorization from Héma-Québec. Then, follow the instructions provided to return or dispose of the product.

FAQ