In November, Héma-Québec is offering an informative webinar on human tissue for a complete update. Register now!

ONE-STOP SHOP FOR HUMAN TISSUE

In the news

Informative webinar on human tissues | A complete update

Since Héma-Québec became the sole distributor, several changes have taken place in the human tissue sector. This fall, we are...

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DBM: Better understanding means better use!

Since December 2024, Héma-Québec has assumed full responsibility for the supply and distribution of human tissues for the entire Quebec...

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Human Tissue Catalog

Explore our human tissue catalog

Check out the online catalogue to discover all the products offered. Human tissue plays a key role in modern medicine, providing a number of different treatment solutions adapted to a wide diversity of medical needs. Human tissue transplants improve patients’ quality of life and save lives.

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Cardiac
Allografts
Vascular
Allografts
Skin
Allografts
Bone
Allografts
Demineralized
Bone Matrices
Cartilage
Allografts
Ocular
Allografts
Soft
Tissues
Maxillofacial and Dental
Allografts
News

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Communication

Return Policy Update : Dowels
Events

Informative webinar on human tissues | A complete update
Communication Communiqué

The current situation : We are listening and Responding to Feedback from the Network
About Héma-Québec - Human Tissue

Sole distributor of human tissues

After more than 25 years keeping Quebecers healthy, Héma-Québec is the sole distributor of human tissue for Québec’s entire healthcare system.

About us
5,400

Human tissues have been delivered to hospital centers by Héma-Québec in 2023-2024.

About us

Contact us!

For more informations, contact our team.

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Frequently asked questions

Questions?
We have the answers

On average, it takes 24 to 72 hours to process an order. The client will be informed of the estimated delivery date after placing the order.

We recommend careful inventory management to avoid any shortages.

There may be products you’re used to working with that are no longer available due to not meeting the minimum quality criteria for Héma-Québec’s product catalog. These criteria were established based on the committee of experts’ recommendations.

Customer service is available to answer your questions and help you find the best options to meet your needs.

Héma-Québec continues to offer all of the products needed to treat Quebecers. Based on market demand and recommendations from the groups of specialists involved in this change, Héma-Québec established recommendations for the health and social services network about what products to add, remove or replace. As a result of its procurement strategy, some products have been replaced with equivalent products for quality assurance.

You can email the customer service team at tissus@hema-quebec.qc.ca or call 1-800-267-9711, ext. 2510, between 7:30 a.m. and 4:30 p.m., Monday through Friday, excluding holidays.

Outside normal hours and on holidays, you can call the customer service team at 1-800-267-9711, ext. 2510, for 24/7 service.

Héma-Québec’s customer service team is specialized in human tissue products and works to make sure you get the right product at the right time. Our team also communicates with suppliers to handle logistics and, when necessary, importation.

In 2021, Québec’s Ministère de la Santé et des Services sociaux (MSSS) mandated Héma-Québec to serve as the sole distributor of human tissue to Québec’s health and social services system. This decision was based on a recommendation of Québec’s biovigilance committee.

On December 2, 2024, Héma-Québec took over distribution of all human tissue products to Québec health care institutions.

Learn more here : Sole human tissue distributor mandate

For products that have not yet been processed, email tissus@hema-quebec.qc.ca to inquire and an Héma-Québec agent will confirm if your change request is possible.

For products delivered that do not conform with your order, first obtain return authorization from Héma-Québec. Then, follow the instructions provided to return or dispose of the product.

FAQ